StockSimSupport
Email us at [email protected]. Please include your app version (Settings in the app) and, for account issues, the email you signed in with.
Frequently asked questions
Is the money in StockSim real?
No. All trades use virtual money with no cash value. You cannot deposit or withdraw real money.
Are the stock prices real?
Yes, quotes and charts come from live market data feeds. Some data may be delayed depending on the exchange.
How do I restore my StockSim Plus subscription?
Open the app, go to Settings and tap Restore Purchases. Make sure you are signed in to the same Apple ID or Google account you used to subscribe.
How do I cancel my subscription?
iPhone/iPad: Settings → your name → Subscriptions → StockSim → Cancel. Android: Google Play → profile → Payments & subscriptions → Subscriptions → StockSim → Cancel. Deleting the app does not cancel a subscription.
How do I get a refund?
Purchases are processed by Apple or Google, so refunds are requested from them: Apple at reportaproblem.apple.com, Google Play from your order history.
Why do I see ads?
Ads keep StockSim free. Subscribers to StockSim Plus don't see ads. You can manage ad personalization in the app's settings and in your device's privacy settings.
My portfolio or balance looks wrong.
Pull down to refresh, then check your internet connection. If it still looks wrong, email us with a screenshot and the time it happened.
How do I delete my account?
In the app: Settings → Delete Account. Or see the account deletion page.
Is StockSim financial advice?
No. StockSim is an educational simulator. Nothing in it is investment advice.